Topic 1: postal products and services (ordinary and registered).

Topic 2: added values and additional services.

Topic 3: parcel and e-commerce. Digital solutions. Diversification. Correos market.

Topic 4: post offices: products and services. Money transfer.

Topic 5: admission processes. Customs information.

Topic 6: processing and transportation processes.

Topic 7: delivery processes.

Topic 8: corporate tools (iris, sgie, pdas, and others). Mobile applications (apps).

Topic 9: correos: legal framework, organization, and strategy. Regulatory bodies.

Topic 10: the client: service and quality. Sales and customer service protocols.

Topic 11: equality and gender violence. Information security. Data protection (gdpr). Prevention of money laundering. Ethical commitment and transparency. CSR and sustainability.

Topic 12: knowledge of digitalization. Digital businesses. Navigation and digital identity.